Being responsive to clients and their concerns
WHAT IS IT?
A client centered attorney is exactly what it sounds like: a person who focuses activities and work around his or her clients! You strive to meet their expectations and needs, and you provide them with quality customer service. A client centered approach involves understanding and working closely with your clients.
WHY IS IT IMPORTANT?
Focusing on your clients’ various needs lets your clients know that you and your firm are serious about helping and representing them. When your clients feel that you are focused on their case, they will keep coming back to you. If you want to help your law firm grow, you need to start by applying a client centered approach to your work.