The ability to listen closely and articulate ideas effectively
WHAT IS IT?
Effective communication occurs when one person transmits a message that can be accurately understood by those who are listening. To understand what another person is saying is at the heart of meaningful dialog. Only once one person understands the message can he or she can respond appropriately.
WHY IS IT IMPORTANT?
Communication is the lifeblood of attorney-client relationships and successful legal practice. Poor communication can cause inefficiency, distrust, or frustration. What happens when an attorney doesn’t communicate clearly the status of a client’s particular case, and then the client expects a different time frame? Everyone is frustrated and, worse yet, the client’s view of the firm is compromised. Effective communication is a prerequisite for client loyalty and effective representation.