Friendly and pleasant
What is it?
The quality of the relationship between manager and employee is one of the best predictors of managerial effectiveness. A good relationship begins with managers treating direct reports with dignity and respect so that employees don’t feel intimidated or patronized.
Why is it important?
When employees feel devalued or disrespected, their work suffers and they become disengaged from the organization. They are reluctant to give their best and only do enough to get by. They are no longer team members who are committed to the success of the organization.