Continuously looking for ways to improve processes and outcomes
What is it?
Continuous improvement is an approach to work in which the manager continually strives to improve processes and outcomes. Managers need to be vigilant to reduce inefficiency and increase productivity, both in terms of quantity and quality.
Why is it important?
There’s an old saying that if you take a lunch, someone will eat yours. Now that maybe a bit drastic and it’s certainly important to have a good balance in our worklives in order to be sustainable, but it’s important to keep looking to improve and innovate. Customers can be fickle and need to be constantly won over and impressed with superior service, value, and quality. Whether your customers are internal or external, you want them to be thrilled with your product or service.