Continuously looking for ways to improve processes and outcomes
What is it?
Continuous improvement is an approach to work in which the manager continually strives to improve processes and outcomes. Managers need to be vigilant to reduce inefficiency and increase productivity, both in terms of quantity and quality.
Why is it important?
In today’s free market system, there is always a new competitor or product coming on the scene seeking to dethrone industry leaders. Customers can be fickle and need to be constantly won over and impressed with superior service, value, and quality. Whether your customers are internal or external, you want them to be thrilled with your product or service. In an age where people can easily post online comments or ratings, negative evaluations can be devastating.