The ability to listen closely and articulate ideas effectively
What is it?
Effective communication occurs when one person transmits a message that is accurately understood by those who are listening. To understand what another person is saying is at the heart of meaningful dialog. Once one person understands the message, he or she can respond appropriately. The focus here is on the communication between physicians and patients.
Why is it important?
Communication is the life blood of teams, departments, and organizations. Without good communication, inefficiency and frustrations are likely to occur. What happens when an attending doesn’t communicate clear expectations to an intern and then gets frustrated when the intern doesn’t deliver proper care to the patient? Everyone is frustrated and worse yet, the task never got completed so the organization and patients suffer as well. Effective communication at the individual, team, and corporate level is a prerequisite for success.