The ability to manage conflict skillfully and proactively
WHAT IS IT?
Conflict is a normal part of every relationship. It happens when two or more people have different perspectives, opinions or ideas about any given topic. Conflict management is successfully and efficiently resolving these differences to avoid negative outcomes.
WHY IS IT IMPORTANT?
At best, sharing of divergent perspectives helps groups gain a more accurate and nuanced understanding of just about any topic. At worst, it can threaten the cohesion and commitment of team members, and it can compromise the effectiveness of individuals or of the team as a whole. Without effective conflict management, differences of opinion can easily turn into ingrained personality conflicts or unnecessary obstacles.