The hiring and scheduling of employees
What is it?
Effective staffing includes hiring the right people and creating schedules that both fair and reflective of the needs of the store.
Why is it important?
Given the variability of customer traffic and the high turnover rate in retail, proper staffing is essential. Proper scheduling of employees ensures that the store is not over-staffed leading to boredom and high payroll costs and not under-staffed causing customer dissatisfaction. It is also critical that the right people are hired to contribute to the overall culture and success of the store.