Being committed to serving others
WHAT IS IT?
Service Orientation, though closely tied to qualities like humility and integrity, is distinct in and of itself. Those who are service-oriented seek opportunities to do good for others. Their motivation is just as much the well-being of others as it is personal success. Service-oriented leaders display high levels of empathy, exemplifying the ability to understand the situations of others, and then serve others as a result of that understanding.
WHY IS IT IMPORTANT?
Leaders who display a service-orientation have a gravitas about them that draws others in and inspires them to, in turn, contribute with an eager and humble attitude. People are often more likely to respond positively and buy-in to the idea when they feel that the leader is concerned with their well-being. The service-oriented personal quality is contagious. Leaders and employees alike can create change in an organization or group by displaying servanthood and inspiring others to do the same.