The ability to listen closely and articulate ideas effectively
What is it?
Communication is the ability of one person to transmit his or her ideas in a clear way while another person accurately interprets that message through active listening and open inquiry. To understand what another person is saying is at the heart of meaningful dialog. Once one person understands, he or she can respond appropriately. If there was no initial understanding, the response will likely be off-target.
Why is it important?
Communication is the life blood of teams, departments, and organizations. Without good communication, inefficiency and frustration are likely to occur. If a subordinate doesn’t know exactly what his or her boss wants, how can he or she deliver? Effective communication at the corporate level, the team level, and the individual level is a prerequisite for a well-run organization.