The central feature of a 360-degree feedback system, also known as multi-rater feedback or multi-source feedback, is that it provides feedback from multiple sources, offering a holistic view of an employee’s performance. This typically includes:

• Self-assessment: The employee evaluates their own performance and skills.
• Peer reviews: Colleagues who work at the same level in the organization provide feedback.
• Subordinate feedback: If applicable, those who report directly to the employee share their perspectives.
• Supervisor reviews: This comes from the employee’s immediate manager or supervisor.
• External feedback: In some cases, feedback may also be gathered from outside the organization, such as from customers or business partners.

A Balanced Perspective

The 360-degree feedback system provides a balanced perspective by using these multiple sources. It gives a more comprehensive assessment of an employee’s skills, performance, and areas for development, compared to traditional feedback systems that typically only involve feedback from a direct supervisor. The aim is to enable personal and professional growth and improve effectiveness within the organization.

More Than Just One Person’s Opinion

Because multiple people provide feedback, it’s not dependent on a single person’s perspective. It gives a more balanced view of an individual’s skills, competencies, and behavior at work. In order to encourage open and honest perspectives, feedback provided by peers, subordinates, and sometimes supervisors, is usually anonymous. In addition, most 360-degree feedback tools use standardized questionnaires that measure key competencies relevant to the individual’s role and the organization’s values. This allows for structured, measurable feedback.

Best Practices

Despite these benefits, successful implementation of 360-degree feedback requires careful planning and communication. It’s crucial that it is presented as a development tool and not as a tool for performance evaluation. If not handled properly, it could potentially lead to mistrust, anxiety, and conflict within the organization. The organization should ensure confidentiality, use a constructive and balanced approach, and provide appropriate follow-up coaching or development activities based on the feedback. G360 Surveys is the place to go to help you implement a 360-degree feedback system today.